Frequently Asked Questions

(1) What is InfoTrove?

InfoTrove is a powerful yet simple document management server for your company. Share information easily in the one central place. InfoTrove handles the distribution and version control of any type of electronic document. Support for remote users as well as multiple platform support make it an essential value add tool.

(2) How do I install InfoTrove?

On the Server side, InfoTrove installation may require your network administrator to set up data areas and grant access permissions to run the InfoTrove Software. (See Windows Installation Guide or Unix Installation Guide for more details)

On the Client side InfoTrove works straight out of the box with standard third party web browser software. No configuration is needed. Note your web browser will need to be able to support frames.

(3) Why do we need a machine HOSTID and how do you get it?

InfoTrove software is covered by a per user license agreement and is locked to a specified host server machine. To purchase a license you will need to know the host id of your server machine. The host id can be found by installing an InfoTrove evaluation copy and opening the "About" tab.

(4) How do we get more user licenses?

Additional user licenses can be purchased at any time from the Atrove website. After purchasing additional user licenses a new license code will be emailed to you. There is no need to reinstall the software. Simply update to the new license code and your done.

(5) What about security of my company's sensitive data?

InfoTrove will inter-work within your company's existing IT security systems. It is fully compatible with all firewalls, remote shells and standard security schemas.

With InfoTrove your documents are stored within your protected environment, and accessed via additional password authentication.

(6) Can I access my InfoTrove data when I'm out of the office?

Yes. All you need is an internet connected web browser. On holidays or at a sale conference, stop in at an internet cafe and surf your company's document library. 

(7) I just installed InfoTrove. Now how do I login?

After installing InfoTrove for the first time, the system is pre-configured with an Initial Admin user account, "admin", with password "adminadmin". For security reasons, it is recommended that you immediately create a company specific admin account and then delete the system default account.

(8) Missed mouse clicks on Internet Explorer?

Internet Explorer may occasionally miss a mouse click if it is applied as soon as a new page is loaded. If this occurs, simply re-click to force the required action.

(9) Installation problems on Windows platforms?

The following is a list of the most common problems encountered when installing InfoTrove under Windows.

(i). Installation requires Administrator rights

When installing on Windows NT or Windows 2000 Pro you need to have administrator rights.

(ii). Access privileges required for installation

As part of the InfoTrove installation, files are temporarily stored in the C:\tmp folder. If this folder doesn't exist on your system it is automatically created.

However, if you do not have write and create privileges to this location, the install will not create this directory, you may need to create it manually.

(iii). Check that Port 80 is not already being used

By default, the InfoTrove server will operate on port 80 which is the standard http port.

If you are already running a web server on your machine, and this uses port 80, you will need to change the InfoTrove port. You will be prompted for the port number as part of the install. When prompted, do NOT accept the default port 80. Instead enter an unused port number such as port 4000.

(10) How do I backup my user files?

InfoTrove files can be backed up very easily but simply copying the user files folder to the backup device. The following guides show how to backup and restore.

Backing up on a Windows platform
Backing up on a Unix platform

(11) How do I move InfoTrove to a new server?

InfoTrove user files can be easily moved to a new server. Simply setup the new server, obtain the new license file and then move the user files.  The following guides show how to move servers.

How to change server hardware
 

(12) Can InfoTrove run in SSL mode?

InfoTrove can run over a secure SSL connection with the help of additional SSL tunnel software or apache proxy configuration. The following manual shows how to setup a SSL proxy connection to InfoTrove.